Frequently Asked Questions

The processing time will be the same, but the shipping time might take 4-5 days longer.

We're really sorry for the inconveniences this might cause!

For more information, please check our Shipping & Delivery Policy.

Yes we do!

• Our Team Leaders: Working from home.
• Our Customer Support Team: Working from home, so if you have any problems/questions, Contact us!
• Our Packaging Team: Working from warehouses, they will be in ready positions to pack your orders fast and ship them ASAP!!

You can search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description.

The more keywords you use, the less products you will get in the results page.

When you find a product you’re interested in, simply click the product name or the product image for more details.

We work from 9:00 am (GMT+7) to 5:00 pm (GMT+7), Monday to Friday.

If you place your orders on Weekends, we will process your orders on the next Monday.

Have any further question or concern? You can contact us though our email: [email protected]!

We update our products everytime we restock.

Sometimes, we stocked up and forgot to update some products on our website.

Just in case, please Send Us A Message or Live Chat with us so we can personally check it for you!

We're always here for you! That's why our Buyer Protection will cover you for 60 days!

Buyer Protection is our guarantees to help our customers shop with confidence on our website. You are protected when:

• The item you ordered did not arrive within the time promised.
• The item you received was not what you ordered or not as described.
• The item you received that was assured to be genuine was fake.

Yes you can! We offer 2 payment methods: Paypal and Credit/Debit Card on site. For more information, please read our Payment Methods.

Depend on where you live and many other factors, but generally here are our estimations:

• United States of America: 4-12 days
• Canada: 8-21 days
• Australia: 8-21 days
• United Kingdom: 8-21 days
• Other parts of the world: Contact us please!

We cooperate with many brands of clothing, and each brand has different sizing. We recommended our dear customers measure the sizes through our sizing charts provided in the product descriptions.

We provide tracking numbers right after we send your package through your email.

If your packages have not reached you when the expected time has passed, please Contact us for further help.

We will reply within 24 business hours, exclude weekends and holidays.

For most of the case, the post office will contact you to confirm addresses and documents. After that they will deliver to your house, and may charge some additional fees depending on each country.

For some cases, the post office won't deliver to your house but ask you to go to the post office and pick up the package yourself. In either case, please use the tracking number we provided to see if your package has arrived to your post office, and contact them to ask for further information.

*Please bare in mind that we won't be responsible for any additional fee after the package has been shipped out.

To apply for a refund, please follow these 3 steps:

1. Send an email to [email protected] with the following details:

• Your order numbers
• Reasons why you want to apply for a refund
• Pictures of the products you received

2. We will reply within 24-48 hours. If you’re eligible for a refund, please send the products back to our warehouse at:

• Our address: Timikishop, 82/138 Ly Chinh Thang Street, District 3, Ho Chi Minh City, Vietnam, 724000

3. All refunds will be sent back to the payment method of your original payment. Money should be refunded in USD currency ($).

If you paid with your:

• Paypal: The balance will be credited to your PayPal account. Funds can take 3 days to 5 days to arrive in your account.
• Credit card: It may take up to 30 days for the refund amount to appear on your card statement. If the card was canceled or you paid with a prepaid card, contact the card issuer to access your refund. The money will still be sent to this card account.
• Debit card: It may take up to 30 days for the refund amount to appear on your card statement.

Please Note:

• *You will be responsible for paying for your own shipping costs for returning the items.
• *Shipping Fee is non-refundable.